If your Apple TV remote (or Siri Remote) isn’t working properly, it may be impossible to play shows or select apps. We’ll show you why it might be happening and what you can do about it, starting with the steps to try first.
Try to charge it (or change the battery)
If you’ve been using your Apple TV remote a lot, or even if the remote hasn’t been used for a while, the battery might be completely drained. If that’s the case, it won’t work.
If you have a newer Apple TV remote (called the “Siri Remote”), use the Lightning connector on the bottom edge of the remote and a Lightning-to-USB cable to connect it to a power source, like a Mac or AC adapter. USB wall. Let it charge for 30 minutes (a full charge takes about three hours). After 30 minutes, try using the remote again.
If you have an older Apple TV remote, you won’t find a Lightning port on the bottom edge. Instead, replace the coin cell battery located at the bottom of the unit.
RELATED: How to check and recharge the Apple TV Remote
Restart your Apple TV
If your Apple TV remote still doesn’t work after charging, try restarting your Apple TV. To restart while the remote isn’t working, unplug your Apple TV from the power outlet and wait 15 seconds. Plug it back in, wait for the home screen to appear, and then see if your remote works.
RELATED: How to restart an Apple TV
Reboot your remote
If you’ve already charged your remote and reset your Apple TV, but your remote still doesn’t work, it’s time to reset the remote. To reset an old remote, remove the battery and put it back.
To reset a Siri Remote, first get a clear view of the Apple TV unit so you can see the light on the front. With the remote in your hand, press and hold the TV icon button and the volume down button simultaneously for about five seconds until you see the status light on the Apple TV unit turn off and back on again.
Then release the buttons and wait about ten seconds. You will see a “Connection Lost” message on your TV. Your Siri Remote is restarting. When the process is complete, you will see a connection notification on your TV.
Unpair and re-pair your remote
If all else didn’t work, your Apple TV remote may have become unpaired. By default, the remote arrives synced with your Apple TV when you first purchase Apple TV. But if it goes offline (or you replaced it), you’ll need to connect it to your Apple TV manually.
To pair your Apple TV remote, place it 3-4 inches away from the Apple TV head unit (the device connected to power and HDMI). What you do next depends on the type of remote you have.
- If you have a First generation Siri remote (black with large touchpad), press and hold the volume up button and the “Menu” button for five seconds.
- if you have the Second generation Siri remote (silver with round directional pad), press and hold the volume up button and the back button (”
- if you have a older apple tv remote, press and hold the “Menu” button and the left arrow for six seconds. It will unlink. After that, press and hold the “Menu” button and the right arrow for six seconds.
If the pairing is successful, you will see a message on the screen. It’s worth nothing that you can only connect one Siri Remote to an Apple TV at a time. When you connect a Siri Remote, any other connected remotes will be disconnected.
If all else fails
If you’ve done all of the above and are still having issues with your Apple TV remote, you have a few options. First, you can contact Apple Customer Service. Or you can buy a new Siri Remote online.
And finally, there’s a backup solution: You can use your iPhone, iPad, or iPod Touch as an Apple TV remote, and it’s pretty easy to set up. On your iPhone, iPad, or iPod Touch, go to Settings > Control Center and add the “Apple TV Remote” shortcut to your “Included Controls” list. Then launch Control Center and tap the TV remote control icon. Good luck!
RELATED: How to use your iPhone or iPad as an Apple TV remote