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Apple is offering free replacement AirPods Pro earphones for users affected by specific issues. The program is only available for a limited time, so here’s how to check if your own pair is eligible for replacement.
What is the problem with the AirPods Pro?
Apple has stated that a “small percentage” of AirPods Pro units have sound issues and is offering to replace them for free. Problems that can arise from the defect include:
- Crackling and static sounds, especially in noisy environments, when exercising, or when talking on the phone.
- Problems getting Active Noise Cancellation to work properly (including loss of bass and clanking, or increased background noise).
The issue can affect both the left and right earbuds, and only one earbud may need to be replaced. The issue is limited to AirPods Pro units (not regular AirPods) that were manufactured before October 2020.
Some of these issues can arise in AirPods Pro units that have been bumped or damaged, but Apple has no real way of knowing. If you’ve had a pair of AirPods Pro for a while and are experiencing one of these issues, you might as well approach Apple to see what they have to offer. The program was originally going to end in October 2021, but Apple has renewed it for a third year, so make sure you take advantage of it before October 2022.
How to claim your replacement AirPods Pro
Unlike previous Apple replacement programs, there is no specific serial number to verify with the return program. It’s also hard to really know how old your AirPods Pro are, even if you bought them in 2021 or later.
The replacement program is running around the world in countries like the US, Great Britain and Australia. The process is the same in all territories. You can find a local Apple Authorized Service Provider, make an appointment at a nearby Apple Store (if you have one), or contact Apple Support directly.
Your AirPods Pro will be tested for issues, and if any issues are found, you’ll be offered a replacement pair. Some users (including How-To Geek staff) have reported that they have only noticed problems with one earbud, but have swapped both as part of the program.
Since the issue only affects the earbuds, Apple will not replace the charging case that came with your original purchase.
The best Apple headphones
AirPods Pro are great wireless headphones that work well with iPhone, iPad, Apple Watch, and Mac. Apple’s use of active noise cancellation to eliminate ambient sound is a standout feature.
If it turns out your AirPods Pro aren’t covered, but you still need a replacement, check out our recommendations for wireless earbuds for your iPhone.
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