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The technological advances of the 21st century have made us all VoIP users.
Let me guess: you have no idea what a VoIP call is?
Relax, it’s nothing scary or illegal. He’s just talking on the internet.
Let me explain:
What is a VoIP caller?
It is a person who uses VoIP (voice over IP) technology to communicate. IP stands for Internet Protocol.
In a nutshell, it refers to the way devices connected to the Internet recognize and share data with each other.
Therefore, VoIP can be explained as the transport of voice from one device to another over the Internet.
What is a VoIP system?
VoIP technology allows you to make calls online, but how does it happen?
Here is the short version.
You have a device connected to the Internet. Your voice is transformed into an electrical signal that is sent from the device to the network router.
From the router, the signal travels across the Internet in search of the desired receiver. At some point, it enters the receiving device and they can hear it through their speakers.
For this process to be smooth and uninterrupted, you must have a high-speed connection. The receiving device must also be compatible.
In case you want to communicate with a landline, you will need a Voice over Internet protocol.
Who uses VoIP technology
VoIP technology is used by anyone who wants to make a phone call online or by any company that provides Internet phone service.
Among the most popular options are:
- skype
- google speak
- microsoft team
- Discord
Companies like Ooma, Axvoice and Voipo offer VoIP home phone services.
VoIP solutions can
- manage phone calls,
- manage conference calls
- message management
- help with remote work
On top of that, 22% of companies offering toll-free numbers are part of a VoIP network. The technology also allows you to handle business calls anywhere, improving productivity by 20%.
However, it’s not all fun and games. About 46% of illegal calls were made over a VoIP network. 38% of companies do not have practices in place to address cybersecurity threats. This is a big problem, as about 80% of hacking-related data breaches are aimed at compromising login credentials.
Why use VoIP?
There are many benefits to using VoIP for both business and private communications. Here are some of them:
- Reduce costs – Most voice calling services support both domestic and international communications. The tariff, if it exists, is fixed for a certain period of time or for a number of minutes.
- Portability – As long as you have an Internet connection, you can make a voice call.
- Video call – Being able to see the people you are talking to greatly improves the communication experience.
- Real-time call queue – People trying to contact your company can receive real-time data in the queue. Limit frustration and improve customer satisfaction.
- Teleconference – The ability to have the same conversation with multiple people at the same time saves time and money.
Negative points of VoIP
But of course, nothing is perfect. VoIP also has its problems:
- Availability of connection – There is no guarantee that you will be able to receive VoIP services during an outage. It all depends on your provider and their policies.
- connection quality – If it is not good enough, there will be high latency, dropouts or even a complete connection drop during VoIP calls.
- Privacy – With the introduction of server-based VoIP architectures, all communication is processed by the company’s own servers. The degree of protection of your privacy depends on the company’s policies.
VoIP vs regular calls
Ok, now to answer the question everyone is thinking about.
What is the difference between VoIP and regular calls?
How to identify?
You have two options:
- Check your phone bill – Regardless of the service you use, your bill should contain details about when and where the call originated.
- Contact your service provider – The company must be able to identify if it is a VoIP number.
How to block?
Say you don’t want to receive these types of calls.
This is what you can use:
- Specialized Applications – There are countless apps for smartphones and tablets that can be used to prevent certain numbers from contacting you.
- service provider – Chances are good that your VoIP or landline service provider offers the ability to blacklist numbers.
- use of AI – VoIP service providers are currently developing artificial intelligence aimed at limiting unwanted calls.
Will the world fully migrate to VoIP?
Now that we know what a VoIP caller is, what future does this technology hold?
VoIP systems allow the world to be connected like never before. They offer affordable, accessible and location-independent communications. Conference calls and video calls make them even more attractive.
The world is slowly moving away from fixed network communication, but the process is not irreversible. If connection stability cannot be fully guaranteed or if businesses’ access to private customer communication is compromised, people may decide to switch back to fixed-line communication.
However, familiarizing yourself with VoIP is a good idea. Hopefully our guide helped.
FREQUENTLY ASKED QUESTIONS.
Why would someone use a VoIP number?
VoIP communication reduces communication costs. It also offers conference calls and streaming video.
Is a VoIP number a scammer?
Although there is a higher percentage of fraudsters who rely on technology, VoIP phone system providers are actively working to limit these cases.
Is it possible to trace VoIP calls?
Emergency services have trouble tracking VoIP calls. Since a caller can contact you from virtually anywhere, regardless of the address at which the service is registered.
On the other hand, if you have experienced any kind of harassment, contacting your service provider should help you trace the calls.
Is VoIP legal?
Although many illegal activities are organized through voice over IP, it is no less legal than communication through a landline or cell phone.
To find out what VoIP is, see the previous article.
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