HomeTechnologyNewsAtlassian doubles the number of organizations affected by a two-week outage

Atlassian doubles the number of organizations affected by a two-week outage


Atlassian says this month’s two-week cloud outage has affected nearly double the number of customers it initially estimated after learning of the incident.

As revealed by the company’s chief technology officer, Sri Viswanath, on April 14, nine days after the incident began, a maintenance script accidentally wiped hundreds of customer sites due to communication problems between two Atlassian teams working to disable a legacy application.

However, instead of receiving the ID required to disable the app, the deactivation team received the IDs of the cloud sites where the app was installed.

Also, the script was started with the wrong execution mode (ie permanently deleting data instead of deleting it with failsafe recovery).

The 14-day outage affected a very small group of Atlassian customers between April 5 and April 18. The first set of affected sites were restored by April 8 and the rest of the affected customer sites by April 18.

During the incident, the following Atlassian products were not available to affected customers: the entire Jira family of products, Confluence, Atlassian Access, Opsgenie, and Statuspage.