The activation and registration of the Tigo Sim card is a mandatory procedure for users who purchase the Tigo Sim Card and want to enjoy mobile services. We tell you how to activate and register a Sim Card Tigo Colombia.
When you buy a Tigo Sim Card either in Tigo prepaid or Tigo postpaid mode, it is important to activate Sim Tigo to access Tigo coverage and register Sim Card Tigo in your name to legalize it.
Activating Sim Tigo Colombia brings multiple benefits, Tigo promotions and gives you access to mobile services such as Deezer Tigo, Tigo international roaming, and Tigo voicemail.
Choose what process you want to do with your Tigo Sim Card :
- Activate Sim Tigo
- Register Tigo Sim
Set your APN!To access the Tigo data network, it is necessary to configure the Tigo APN on your phone with the new Tigo Sim Card or users who ported to Tigo. Contact any of the Tigo customer service channels for more information.
How to activate Sim Tigo?
Activating Sim Tigo is an online process, easy to carry out and that is achieved in a short time once you have your new Sim Card Tigo in your hands.
To activate Sim Card Tigo, verify before you meet the following requirements:
- The Sim Card Tigo is correctly inserted in the cell phone.
- WiFi network and cell phone airplane mode deactivated.
- Mobile data on.
- If you have a double Sim cell phone, remove the Sim you have in use and leave only the Tigo Sim Card .
Choose the procedure on how to activate Sim Tigo according to the mode of the Tigo line:
- Activate Sim Tigo prepaid .
- Activate Sim Tigo postpaid .
Do you know the Tigo home services? Tigo Hogar together with Edatel Tigo UNE presents Tigo home internet, Tigo TV, and fixed telephony plans that are managed from Mi Tigo and give access to additional services such as Tigo Play and Amazon Prime Tigo.
Activate Sim Tigo prepaid
The prepaid Tigo Sim Card can be purchased at any of Tigo Colombia’s authorized distributors, Tigo stores, or from the Tigo website.
Follow these instructions to activate Sim Tigo prepaid :
- Enter from your browser to tigo.co/activate to activate Sim Tigo prepaid .
- Enter the document number of the owner of the service and click on “Continue”.
- Enter the form with the personal data of the owner of the Tigo Sim Card and click on the “Continue” button.
- Select the Tigo prepaid package with which you want to activate Sim Tigo and click “Activate”.
- A Tigo Sim Card confirmation message will appear on the screen , restart the cell phone to activate Sim Tigo Colombia .
- Ready! You will receive an SMS confirming the Sim Tigo activation .
What are the benefits of being Tigo prepaid? Tigo prepaid plans allow users to enjoy Tigo prepaid packages and Tigo top-ups to add Tigo balance to their line without monthly billing and additional costs.
Activate Sim Tigo postpaid
It is necessary to purchase one of the postpaid Tigo plans before activating your postpaid Tigo Sim. The postpaid Tigo Sim Card can be purchased online or at Tigo points of sale.
To activate Sim Tigo postpaid go to tigo.co/activate from your browser and follow these brief steps:
- Enter the type and document number of the line holder and click “Continue”.
- Fill out the form with the personal data of the holder of the Tigo Sim Card and click on the “Continue” button.
- Then select the option ” Activate a new Tigo line “.
- Fill in the code for the Tigo line and Sim card . Then, click on “Scan physical card”.
- Take a photo of the back of the Tigo Sim card and click “Continue with this code”. (Make sure to focus on the barcodes and rotate the camera for a better angle)
- Next, sign your digital contract and verify that your personal data is correct. Then accept the terms and conditions of the contract and click on “Continue” to activate Sim Tigo Colombia .
- Verify your identity, select your line number to receive a security code. If you do not recognize any lines, you can select the option “None is my current line” and you will be redirected to answer some security questions.
- Finally, if the information you answered is not correct, you will have access to the support option via WhatsApp chat or you will be able to upload your photo and your ID and thus successfully complete the activation.
- Enter step 1, the front camera of your cell phone will be automatically activated, attach a photo of your face and click on “Use photo”.
- Go to step 2, sign on the screen, then click the “Check” button. The screen of your computer must have the rotation option activated so that you sign horizontally in the Sim Tigo activation .
- Enter step 3, take a photo of your original ID on both sides, place it on a flat surface, turning the phone horizontally for the two photos. (Does not apply to copies or prints).
- Go to step 4, read the information and click to accept the Tigo Sim Card promissory note .
- You will find the promissory note information, accept the terms and conditions, and click on the “Sign Contract” button.
- You will see a confirmation message of the process to activate Sim Tigo , restart your cell phone to make the Sim Tigo activation effective .
If you have problems with your Tigo plan or have technical failures, request help from Tigo technical support or file a Tigo complaint or claim. If the problem persists, remember that you can cancel the Tigo plan whenever you want.
Do you have internet Tigo? Check the speed of the Tigo internet and change the Tigo WiFi key on your Tigo modem to increase the security of your services.
Pay your bill! Learn about all the options to pay your Tigo bill for your postpaid plan. Check the balance you owe on the Tigo invoice and request Tigo peace and safe whenever you want.
How to register a Tigo Sim?
The process to register Sim Tigo is also known as “Sim Legalization” and allows you to register Sim Card Tigo purchased at points of sale in your name and identification number.
You have 3 channels enabled to register Sim Card Tigo are:
Register Sim Tigo from the cell phone:
Follow these steps on how to register Sim Tigo from the cell phone.
- Dial from your cell phone to *322.
- Enter your ID number without dots and end with the letter #.
- Ready! Enter the date of issue of your identity document (DDMMYY) to legalize Sim Tigo .
Register Sim Tigo from the web:
- Go to tigo.co/activate and fill out your identity document number. Then click “Continue”.
- You will see an information validation message, click on “YES, IT IS CORRECT”.
- Ready! Diligence the data with which the Tigo Prepaid SIM card will be active .
Register Sim Tigo from the service channels:
- Contact WhatsApp Tigo about how to register a Tigo Sim in your name.
- Go to one of the Tigo stores and ask about how to register Sim Tigo .
- Call any of the Tigo UNE phones to register Tigo Sim .
When you contact Tigo Colombia to register Sim Tigo they will ask you some questions to verify your identity.
Now register your team!The Tigo cell phone registration in the legal equipment database is mandatory for all mobile phone users in Colombia. This is a measure to combat cell phone theft in the country.
How to block Sim Tigo?
Postpaid or prepaid customers can block
Sim Card Tigo if they have been victims of loss, theft or if they no longer want to continue using the Sim Card Tigo.
Blocking Sim Tigo or reporting Sim Tigo is an irreversible procedure that removes and renders Tigo’s Sim Card inactive. Therefore, it is necessary to be sure before carrying out a process on how to block a Tigo Sim Card.
Before blocking Sim Tigo keep in mind that:
- This procedure can only be carried out by the Tigo Sim Card holder .
- Once Tigo locks Sim , it cannot be recovered.
- If the Tigo Sim Card presents technical connection failures to the Tigo network , it is best to replace the Tigo Sim and not report the Tigo Sim .
To block Sim Tigo the user must make the report of the stolen Tigo cell phone.
