Your quick reply:
- To retrieve your lost Snapstreak, you will need to visit the website: support.snapchat.com in your browser.
- You will then need to click the Contact Us button to start the process.
- You will be shown several options on the next page. These are the areas where Snapchat can help you. You will need to click on the option: My Snapstreaks have disappeared to continue.
- Then scroll down the same page and you will be able to see a form. Fill in the form with the requested information.
- You will need to enter your username, email, phone number, device name and username of your friend who you were going through those series with.
- Then you will have to answer the questions about your losing streak. You need to enter the date when you started facing this problem.
- When asked how long you’ve had consecutive streaks, be sure to answer with a number lower than your instant score.
- Even when he asks if you saw the hourglass icon, which is the warning sign, you say no. Therefore, you will have to answer the last question in very polite language.
You will need to be descriptive and ask them to return the series to you.
Why can’t people keep up the series of shots?
There are a few reasons why people don’t keep the Snap series:
1. I didn’t see the emoji/hourglass icon:
Snapchat users lose snap stream very easily. Series can only be kept if you can send and receive daily snapshots to your friend with whom you have an ongoing series of shots. If you lose a day, you will see the hourglass symbol which tells you that your winning streak is in danger. You can only save the series by sending and receiving a selfie every day within twenty-four hours.
The hourglass emoji looks more like a countdown timer on Snapchat. This hourglass emoji was brought to you exclusively by Snapchat to remind other Snapchat users that they will soon lose their snap streak if they don’t step up the game to save it by sending and receiving snaps.
2. You haven’t used Snapchat in a while:
Many users who have a streak with friends on Snapchat lose it when they suddenly stop using Snapchat. Snapchat is a type of app that many users don’t use much or open every day, but if you have continuous snap streaks with other users on Snapchat, you need to open it every day to send and receive snaps.
As users tend to quit using this app more often than any other, they easily lose their streak count. Even if you have had a few consecutive streaks with some of your Snapchat friends, you will immediately lose it if you stop using the Snapchat app for a while.
If you don’t want to miss your snap streak anymore, constantly remind yourself about your snap streak and avoid quitting Snapchat.
Video on how to retrieve a series on Snapchat:
How to retrieve a series on Snapchat?
If you have lost your Snapchat streak suddenly, you can try this method to restore your Snapchat streak. This method works on both iOS and Android.
Step 1 – Open Chrome and go to: support.snapchat.com
Users who have lost their series on Snapchat have a chance to get them back if they can launch a Snapchat report that addresses the issue they faced and how they lost all the series they had on their account.
If you are using the Google Chrome browser app to open the Snapchat support page, make sure that the app is up to date so that you do not face any kind of crash during the process.
Like Google Chrome Support.snapchat.com and open the URL. This is the official help center for Snapchat. you will notice the Contact Us button on the page.
Step 2 – Tap Contact Us to submit a problem
Snapchat allows users to contact them through their support page so that users who are facing issues related to something in their Snapchat account can report it to the Snapchat community for a fix.
Many users carelessly lose the series of snapshots they have collected for days or months. This happens when they ignore the hourglass emoji and don’t send or receive the shutter speed. If the user cannot send or receive snapshots in time, the snapshot series count will be zero and the user will lose all series.
But you can try to recover your streak by clicking on the yellow Contact Us button located in the center of the Snapchat support page.
Step 3: Select My Snapstreak is gone
Once you click the Contact Us button on the Snapchat support page, you will be presented with several options that will appear to help you clearly state your issue. Of all the options, you will have to choose and click on the sixth option that says I lost my Snapstreak. Since your problem is related to the Snapchat series, you will need to choose this option from all the other options displayed.
After clicking on the option, you will need to scroll down the page and there you will see a form that you need to fill out correctly and as accurately as possible.
This method doesn’t really give you the certainty that you’ll get your winning streak back, as it depends on the Snapchat community, but after Snapchat reviews your form, it will let you know.
Step 4 – Enter your username, email, phone number, and model
On the form, you will see several blank spaces that are given to you to fill in your information. You will need to start by entering your Snapchat username. You need to make sure that the username you are entering in the form is the actual username of your Snapchat account. If you’re not sure of your username, you can always check it from your Snapchat profile.
After entering your username, you will need to enter your email address associated with your Snapchat friends. Please make sure the email address you provide us with is valid because Snapchat will connect and respond to your issue via email which will be sent to the email address you provide in the form. You will then need to enter your valid phone number associated with your Snapchat account. Under Device, mention the model of your device that you typically open or use Snapchat on.
Step 5: Enter your friend’s username
After entering your device model, you will need to fill in the username of the friend you have instant streamed with. If you don’t know the person’s username, you can go to the Snapchat app and then search for their profile. From the profile page, view the username, then return to the Snapchat support page and enter it.
If you’ve missed series with more than one user, you can’t include them all in one form. Rather, you will need to complete this form separately for each of them.
Step 6: Enter the date of the missed series and answer the questions
You will be asked to enter the date you started facing the problem. If you don’t remember the exact date, it won’t be a problem because you can enter any date that makes sense. You have to answer a few more questions about your losing streak to get it back.
It will ask you how long the Snapstreak was there before it disappeared, you have to be careful and enter a number close to the real one if you don’t remember the exact number of days or months.
Also, the number should always be lower than your Snapchat score. For the next question where they will ask you if you have seen the hourglass icon put it as no.
under the question What information should we know? you’ll have to describe that you didn’t see the hourglass icon and suddenly lost all of your hard-earned streaks. You will have to choose the words correctly and appeal to them so that the streaks return to you.
The bottom lines:
It has these methods to recover Snapstreak, Snapchat users miss streaks often when they ignore hourglass icon or warning signs. Many users also stop using Snapchat suddenly which results in losing the series as when they are not using the app they don’t even send or receive snaps to their friends to continue the series. However, you can contact the Snapchat support center to get your streak back.