A few months ago, Toyota released its first all-electric vehicle, the bZ4X EV, and then quickly announced a recall due to the possibility of the wheels falling off. And while the problem seems easily fixable, as the hub bolts loosen over time, they still don’t offer a solution.
Toyota announced the recall in June, instructing all owners to stop driving the new bZ4X electric vehicle immediately. Fortunately, the car is still relatively new and the problem only affects about 2,700 vehicles on the road.
Electric motors, battery cells, and everything else electrical is fine. This is not a strange problem with new technology. Instead, this is a wheel problem. We were hoping for a quick fix from one of the biggest automakers on the planet, but that’s not the case.
Now, Toyota offers owners just about everything but arrange. The automaker recently started send letters bZ4X owners that include a wide range of remedies but no solution. Toyota is doing everything they can to help, but we’re still confused as to why they haven’t found a solution.
In the letter, the Toyota company offers EV owners a free loaner vehicle, reimbursement of fuel costs, allowing owners to park and store the bZ4X at dealerships for free, a $5,000 credit for those who paid in full or even fully repurchased the vehicle. Yes, Toyota will buy back the electric vehicle from those unable to drive it due to the recall.
In case you haven’t noticed, the withdrawal isn’t going too well. Considering that only 2,700 vehicles were affected, we were all hoping for a quick and easy fix. And while yes, this is a physical recall where dealers need to replace hub bolts, not a software update, it’s still surprising that Toyota still hasn’t got any answers.
Toyota produces millions of vehicles a year with wheels that don’t fall off. So it’s a bit disconcerting that their latest EV has this problem. Perhaps there is more to the situation than we know, but we will have to wait and see.
Until further notice, Toyota continues to instruct owners to stop driving the car indefinitely. Additionally, the company says to contact a Toyota dealer, who will pick you up, transport your vehicle, and store it for free until a recall solution is available. In the meantime, Toyota will contact each owner to discuss options.