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What causes it and 8 solutions

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Hannah Stryker / Instructional Geek

Error 4013 is often caused by a hardware issue, but it can be caused by software on the Mac or PC side. Try updating, force restarting, replacing the cable, and cleaning your charging port. Trying the restore process on another computer can help, as can a visit to Apple or certain DIY repairs.

iPhone error 4013 can ruin your entire day by preventing you from restoring your device. The cause could be due to a variety of issues, from the device itself, to the charging cable, to the computer, or to a software glitch. Here are some things you can try to fix.

What is iPhone error 4013?

Error 4013 can affect iPhone, iPad, or iPod touch and appears as a pop-up error whenever you try to restore your device using a Mac or Windows PC. You will see a message like:

The iPhone 'name' could not be restored. An unknown error occurred (4013).

This particular error code refers to a generic hardware failure, but others like 9, 4005, and 4014 can present in the same way. Although the problem may be related to a hardware issue, there are a few simple things you can try before getting your hands dirty or paying for a repair.

Update macOS or iTunes

The first thing to try when you see iPhone error 4013 is to update macOS (ideally to the latest version of the latest release) or iTunes if you’re using Windows. You can install notable software updates in macOS Ventura or later in System Settings > General > Software Update. In earlier versions, this option will appear in System Preferences > Software Update.

Update macOS to the latest version

If the macOS Software Update notifies you that a new version of macOS is available (indicated by a new major version number, that is, “macOS 13.0”), consider applying the update if you don’t have a good reason to avoid it. On Windows, you can update iTunes by opening the app and clicking Help > Check for updates.

Force restart your iPhone or iPad

The next step to fix error 3014 is to force restart your iPhone or iPad (or even iPod touch). Instructions for doing this will differ depending on the device you own.

On an iPhone 8 or later (including iPhone X) or an iPad model without a Home button: Press and release the Volume Up button, press and release the Volume Down button, then press and hold the Side button (iPhone) or “higher”. ” (iPad) until it restarts.

Force restart an iPhone by pressing volume up, then pressing volume down, then pressing and holding the side button.
Apple

On a seventh-generation iPhone 7 or iPod touch, press and hold the Side and Volume Up buttons until you see the Apple logo, indicating that the device is restarting. On older models of iPad, iPhone, or iPod touch with a Home button (not listed above), press and hold the Home button and the side (or top) button until you see the Apple logo.

RELATED: Do you have a strange problem with the iPhone? Restart it!

Connect your device to your Mac or PC and try again

Once you have updated and completely reset your devices, it is time to try to restore them again. Connect your iPhone, iPad or iPod touch to your computer using a cable (preferably original, in good condition). Now try to start the process again.

If you just want to update the software on your device without losing data, make sure you hit Update instead of Restore. If you were already trying to restore your device, this doesn’t matter as much. Clicking “Restore” will reinstall everything on the device and you will need to set it up as new or restore from iCloud or use a local backup.

Change the USB cable or clean its port

If you’re still getting the 4013 error, try changing the USB cable you’re using. The error could be the result of a problem with the connection between your iPhone and the computer. In some cases, these types of problems are caused by faulty cables. Cables that show obvious signs of damage, such as frayed or cracked connectors, should be discarded. In many cases, they’re not even worth repairing, so get a new cable instead.

Another possible cause of an “iPhone could not be restored” error could be a dirty charging port. This could mimic the effects of a damaged cable, so be sure to carefully check and clean your iPhone’s charging port from time to time. Just because your iPhone charges normally doesn’t rule out this problem (since not all pins are used for power, some are used specifically for data).

Clean the Lightning port of an iPhone with a toothpick
Tim Brookes / Instruction Geek

Consider trying again with a different Mac or PC

If you have another device that you can use to try to restore your iPhone, iPad, or iPod touch, this might fix the 4013 error. It’s more likely that the device (rather than your Mac or Windows PC) is to blame, but you should rule everything out. .

It could be a spare Mac or PC you own, something borrowed from a friend, or a computer provided from work or school.

Take your iPhone to Apple

If your device is still under warranty and you have ruled out issues like USB cable, source computer, and software updates, take your iPhone to Apple and ask them to find out what is causing iPhone error 4013 for you. They will offer to replace or repair your device, depending on what is causing the problem. If the problem is due to physical damage you’ve inflicted, AppleCare+ should cover you for a fee of $99 in most cases.

If your iPhone, iPad, or iPod touch is out of warranty (you’ll see a “Coverage Expired” notice in Settings > General > About), you can still take it to Apple and ask them what’s going on. Apple can try to restore it in the store for you, free of charge. Otherwise, you’ll get an estimate for the repairs before you proceed with any work, so you won’t have to pay out of pocket unless you authorize a repair.

Interior of an Apple store
Apple

Alternatively, you can go to an Apple Authorized Service Center. Both appointments can be made through the Apple support website.

The other option you have is to go to an unauthorized repair center that can fix the problem for less than Apple or one of its partners. You’ll need to use your best judgment to decide whether or not the “risk” is worth it in this case, so be sure to check the reviews around the web.

Consider a DIY solution for error 4013

According to various Reddit threads (specifically this one and this one), the iPhone error 4013 issue is common on the iPhone X as a result of Face ID and front earpiece sensors. Some suggest turning this off using this iFixit guide to “Update” the firmware using a Mac or PC, ideal if your data is sequestered on the phone.

If the phone boots normally with the earpiece sensor unplugged but boots with it plugged in, you can try replacing this part (using a replacement like this from the iFixit store) for a permanent fix.

This kind of repair job won’t be for everyone (and there’s no guarantee of a fix), but if your device is old and you have (or want) some experience poking around inside an iPhone, it might be worth a try.

Fix your other iPhone problems

Many iPhone problems take a bit of work to fix, from apps repeatedly crashing to devices not turning on, vague errors about your device being “unavailable” and devices getting stuck on the Apple logo.

RELATED: iPhone notifications not working? 8 corrections

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